Delivery, shipping & payment
Orders placed Monday-Friday are usually ready for dispatch within 1-3 working days
You will receive shipping notifications including a tracking link from us by email
We send your order climate-neutrally with DHL GoGreen
As a rule, you will receive your order within Germany and the EU within 3-4 working days
For deliveries outside the EU, shipping usually takes around 5-10 days
After the handover to DHL, we can unfortunately no longer influence the delivery time
We ask you to note in advance that you have to pay any taxes and customs duties for deliveries to countries outside the European Union. Shipping costs, taxes and duties are non-refundable.
Please note that we do not accept returns from countries outside the EU, as we cannot clear customs back.
How can I exchange something?
In the event of an exchange, the exchange form enclosed with your shipment must first be filled out. Please enclose this with the respective articles in the return package. The exchange period is 14 days after receipt of the order.
In the case of an exchange, the return costs are free for the buyer. Please contact us via email for this firstname.lastname@example.org .
We will then send you your free return label by email.
What do I do in the event of a wrong delivery?
In the event of a wrong delivery, please contact us by email at email@example.com .
How much is the shipping?
For deliveries with a goods value of € 120 or more, shipping within Germany is free. For every further delivery below this value, the shipping costs can be found in the following list:
|Czech Republic||15 €|
|United Kingdom||15 €|
|USA, Canada||30 €|
|Australia, New Zealand||35 €|
|Other countries||35 €|
- Payment can be made using the following payment methods:
|Payment in advance|