Delivery, Shipping & Payment
- Free shipping within Germany for orders over €50.00
-
Orders from Monday to Friday are typically ready for shipment within approximately 1-3 business days.
-
You will receive shipping notifications including a tracking link from us via email
-
We ship your order climate-neutrally with DHL GoGreen
-
Your order usually arrives within Germany and the EU in about 2-5 business days
-
For deliveries outside the EU, shipping usually takes about 5-15 days
-
After handing over to DHL, unfortunately, we can no longer influence the delivery time
-
We kindly ask you to note in advance that for deliveries to countries outside the European Union, any applicable taxes and duties must be borne by you. Shipping costs, taxes, and duties cannot be refunded.
Please note that we do not accept returns from countries outside the EU, as we cannot process re-importation.
FAQ
-
How can I exchange something?
In the event of an exchange, the exchange form included with your shipment must first be completed. Please include this form with the respective items in the return package. The exchange period is 14 days after receiving the order.
For an exchange, return shipping is free for the buyer. Please contact us via email for this. info@silvercircle.de.
We will send you your free return label via email.
-
How should I handle an incorrect delivery?
In case of an incorrect delivery, please contact us via email at info@silvercircle.de.
-
How much does shipping cost me?
For deliveries with a value of 50€ or more, shipping within Germany is free. For any additional delivery below this value, the shipping costs can be found in the following list:
| Country: | Cost: |
| Germany | $4.99 |
| Belgium | $15 |
| Denmark | $15 |
| Finland | $15 |
| France | $15 |
| Greece | $15 |
| Ireland | $15 |
| Italy | $15 |
| Luxembourg | $15 |
| Netherlands | $15 |
| Norway | $15 |
| Austria | $15 |
| Poland | $15 |
| Portugal | $15 |
| Russia | $15 |
| Sweden | $15 |
| Switzerland | $15 |
| Spain | $15 |
| Czech Republic | $15 |
| Ukraine | $15 |
| Hungary | $15 |
| United Kingdom | $15 |
| USA, Canada | €30 |
| Australia, New Zealand | €35 |
| Other countries | €35 |
Payment
- Payment can be made using the following methods:
| PayPal |
| Invoice |
| Credit Card |